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Support Services

Nearest Maillefer contacts for USA

Maillefer North America

Pipe & Tube

#1 Extrusion Drive<br />
CT 06379 Pawcatuck

Tel: +1 860 625 48 45

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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KN Manufacturing Solutions LLC

Fiber Optic

325 Kentucky Court
GA 30548 Hoschton

Tel: +1 404 202 9655

Cell: +1 404 202 9655

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Amaral Automation Associates

Wire & Cable

1697 Warwick Ave, Suite D
RI 02889 Warwick

Tel: +1 401 405 0755

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Repco Industries LLC

Wire & Cable

13299 W. Essex Ln.
Illinois 60142 Huntley

Tel: +1 847 802 4315

Cell: +1 847 274 9218

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Southern Industrial Equipment

Wire & Cable

2708 Cambridge Way
TX 75092 Sherman

Tel: +1 281 844 4260

Fax: +1 903 813 0285

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Maillefer Services

Wire & Cable
[email protected]
+358 40 773 0339
Office hours 08:00-16.30

Pipe & Tube
[email protected]
+41 21 694 4100
Office hours 08:00-17.00

Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

The Service Challenge

Through Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Plastimagen in Mexico City, Mexico on 11 - 14 March, 2025!

Chinaplas

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Medtec China

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From our blog Visit Blog

Extrusion and Processing of TPE in Pipe & Tube

14.2.2025

With electric vehicles, the demand is for light weight, recyclable tube constructions. The transition is taking place as we help customers shift from rubber compounds to thermoplastic elastomers. Read more

Extrusion and Processing of TPE in Pipe & Tube

Ultra Thin is In with EVOH Pipe

29.1.2025

EVOH demand heightens, and prices climb. Maillefer teams up with suppliers so that manufacturers can make more multi-layer PEX or PE-RT pipe with less. Read more

Ultra Thin is In with EVOH Pipe

State-of-the-Art FO Line

20.1.2025

We have expanded the fiber optic portfolio for indoor cables. This new line produces all types including tight buffers, simplex/ duplex, drop cables and distribution cables. Read more

State-of-the-Art FO Line

Competitiveness Through Lifecycle Partnership

7.1.2025

Strong, active partnerships build customer success in Maillefer’s “House of Experts” concept. There is a constant dialogue for cable &amp; pipe extrusion performance to its optimum. Read more

Competitiveness Through Lifecycle Partnership

Exploring HVDC Future via EU Research

17.12.2024

The formidable project is entitled NEWGEN. It is funded by the EU’s Horizon 2020 research and innovation program. Our R&amp;D platform is helping set the benchmark for HVDC PP cable. Read more

Exploring HVDC Future via EU Research

Aiming for Energy Efficiency when Extruding

28.11.2024

Extrusion efficiency needs to be considered when producing pipe, tube, wire &amp; cable for infrastructure and transportation. The aim is to avoid unwanted waste. Read more

Aiming for Energy Efficiency when Extruding

Paper about Factory Joints for DC Cable at Jicable '23

22.11.2024

Few publications exist and are readily available which treat factory joints in the area of Extra High Voltage DC cable. This paper sheds some light on joints and subsea cable. Read more

Paper about Factory Joints for DC Cable at Jicable '23

ACC Homes in on High Concentricity Rates

13.11.2024

The equipment and skills needed to achieve concentricity levels up to 97% or even more are difficult to obtain without including some form of automation. ACC is the answer. Read more

ACC Homes in on High Concentricity Rates

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